McDonald’s Mobile Order Refund | How To Get One

If you are ever in a situation where you aren’t too satisfied with the food from McDonald’s, you can get a refund. But, many people have often needed help getting a refund on mobile orders. This post will detail how to get a McDonald’s mobile order refund. 

How to get McDonald's mobile order refund

To Get a McDonald’s mobile order refund, you must contact the restaurant where you made the purchase. Similarly, if you have placed your order via any other delivery service, you must contact them directly to get your refund. 

McDonald’s is known for having a vast menu and serving delicious food. Sadly, there have been instances with many customers who have yet to be satisfied with their orders. 

Although getting a refund directly is relatively easy, people have often needed help with mobile orders. If you have faced the same problem and are looking for a solution, you will know precisely how to proceed once you’re done reading this article! 

Is It Possible To Get A Refund If You Have Ordered From The Mobile App?

Is it possible to get a refund if you have ordered from mobile app

Yes, you can get a refund if you have ordered food from the McDonald’s mobile App. 

Quite a few people have claimed that getting a refund is impossible if you have placed an order via their mobile App. But that is not true. 

Although the process is slightly different, some people may have faced issues. But you can still claim a refund from the chain if, by any chance, you are not too satisfied with the food. 

How To Get A McDonald’s Mobile Order & Pay Refund?

How to get a McDonalds mobile order refund

Getting a McDonald’s Mobile Order & Pay refund may vary from one location to another. 

Although quite a few people have mentioned that it may be challenging to get a mobile order & pay the refund, it is possible to apply for one. The method given below is as per the official website of McDonald’s

Here is how you can get a refund from McDonald’s if you have ordered via their mobile App: 

  1. Directly contact the restaurant where you made the purchase. 
  2. Give them the reason for your refund, and they will process it. 

As you can see, getting a refund on your McDonald’s mobile order placed via their official App is as simple as it gets. Since most McDonald’s outlets are franchise owned, the company forwards such disputes to individual franchise owners to make the refund process more manageable. 

Similarly, if you have placed a mobile order not via their official App and instead through delivery platforms, you would have to contact the same. For example, if you have placed your order via Uber Eats, you must contact their customer support directly to get a refund. 

What Are Some Problems That People Faced During Mobile Order & Pay Refunds? 

What are some of the problems people faced while getting a refund

Although the McDonald’s Mobile Order & Pay app is pretty simple, people have faced their fair share of issues. Most of these issues are related to getting refunds since the system is often less well-oiled than you would expect. 

Here, you will find some of the main issues people have faced while trying to get a refund from the McDonald’s Mobile Order & Pay app. These are all the reviews that people have given on reliable sources, like Reddit and RedFlagDeals

On Reddit, this is what a user had to say about the whole process, 

“Does anyone know how to do a mobile order refund? I made a mobile order, and it charged my card. I was given an order number and receipt, but when I got to my local McDonald’s, they said the order wasn’t in their system.

I waited ~10 minutes, and they still said no order. I showed the receipt, order number notification, and pending bank charge, and McDonald’s told if it wasn’t in their system, they couldn’t do anything about it, unfortunately. So I re-ordered and paid again, but no refund was provided for the original charge. I assume there was some glitch in the App, but I’m unsure where to go from here.” 

In response, one of the ex-employees of McDonald’s mentioned, “Normally, stores do not refund mobile orders, as you are aware.

Assuming you were charged and can prove it: They’ll give you what you ordered if you confirm that you paid. Again Mcdonald’s doesn’t refund the money for mobile orders, at least with my franchise.

Unfortunately, standard customer service cannot do anything for a refund. Fingers crossed, though, if you can prove you did pay, they’ll give you what you paid for.” 

Similarly, on RedFlagDeals, this is an issue that someone faced while getting a refund from 

McDonald’s after ordering through their Mobile App.

“I used the App to order from McD’s, and when I got there, they did not have it ready, and I was told it would be a 15-20 minute wait. I didn’t want to wait, so I asked for a refund. The store said they can’t process refunds for App purchases, and I have to contact the App for a refund. 

I contacted the App, and they said they don’t have the equipment to process refunds, and I have to contact the store. So I got to the store, and they said they had been told that the App handles all refunds. I checked the App and did not see any place to dispute or request a refund for my order. I spoke to app support on their 1-800 number, and they’re just sending me in circles.” 

So, as you can see, people have faced specific issues with the refund process via the App. If it seems too complicated to get through, the best option would be to stick to ordering McDonald’s food via other methods. 

How Long Does A McDonald’s Refund Take? 

McDonald’s refund takes a few days to process and reflect in your bank account. The longest it can take to get a refund is three weeks, although in most cases, it reflects in the customer’s bank account in just ten days. 


As we have concluded, I hope all the information about how to get a refund via the mobile App has helped you. The process may seem complicated, but it can quickly be done if you follow the proper steps. 

Of course, getting a refund is your right and is not something to let go of, regardless of whether you order via their mobile App or physically. If you want to know how to save money while eating at McDonald’s, look at if McDonald’s points expire, if McDonald’s does cashback, and also about free WiFi available at McDonald’s

Frequently Asked Questions (FAQs)

Can you get a refund from McDonald’s if you have placed your order via their App?

You can get a refund from McDonald’s if you have placed your order via their App. 

How do you get a refund if you have placed an order via the App?

To get a refund, you must contact the restaurant where you placed the order directly. 

Have people faced issues while applying for a refund via the App?

Yes, people have faced specific errors while applying for a refund via the App. 

How much time does it take to process the refund? 

It takes about ten days for the refund to be processed. 

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