How To Cancel DoorDash Orders And Get A Refund

Delivery personnel from DoorDash

Having friends over and ordering some food? Sounds great! But a sudden change of plans and now you want to cancel your order? That can be managed as well! Doesn’t matter if you have already made the payment for your order, you can still cancel it on DoorDash. But will you be able to get a refund?

DoorDash gives its customers the choice to cancel their orders. Canceling a DoorDash order is easy and can be done before the delivery is done. You will only get full refunds on the orders that aren’t yet confirmed by the place you’re ordering from or aren’t yet assigned to a delivery person.

DoorDash is an online food ordering and delivering platform. Founded in 2013, this company is now the largest food delivery company in the whole of the United States. It serves in Canada, Australia, Japan, Germany, and the United States. DoorDash is now used by millions because of its excellent service and easy-to-use interface.

Providing the facility of delivering hot and delicious food to your doorstep with just a click. DoorDash helps in connecting businesses with consumers. The app, by 2020, had 450,000 active merchants, 20,000k customers and a million delivery people.

But what about order cancellation? Does DoorDash allow its customers to cancel orders? Does it provide refunds? Which canceled orders are eligible to gain a refund from? Confused with all these questions? Don’t worry! This article contains all the answers for you to profit from! Happy reading!

What DoorDash Says About Canceling Orders & Refunds? 

DoorDash App

You can’t help but feel guilty while canceling orders, right? It feels a bit unfair or unethical to do, but it isn’t. So, the next time you want to cancel an order, do it without a doubt! Now that we’ve got that out of the way, let’s get to know what DoorDash thinks about the cancellation of orders.

“Sometimes things come up, and we get that!” is what DoorDash has to say about the cancellation of orders. Being incredibly understanding about it all, DoorDash has laid out its conditions for refunds on canceled orders in a very clear manner – The DoorDash refund policy.

DoorDash is very particular when it comes to refunds. It offers refunds on canceled orders depending on factors like the status of the order, confirmation of the order, etc. Based on these factors, you can be eligible for partial refunds, full refunds, no refunds, etc.

Given below is a table that will give you a clearer idea about what type of refund you’ll get depending on the status of your order :-

Status Of The OrderType Of Refund
The order is not confirmed by the restaurant and a delivery person isn’t assigned yet.Full refund
The order is not confirmed by the restaurant but a delivery person has been assigned.Full refund
The order has been confirmed by the restaurant but a delivery person hasn’t been assigned yet.Partial refund
Both confirmation of the order and assigning of the delivery person have been done.No refund

Can I Cancel An Order Before It’s Confirmed?

It’s annoying to place an order and wait for it to be confirmed by the restaurant, isn’t it? But that annoyance will easily get converted into pure joy when you want to cancel that particular order. Since it’s super easy to cancel an order which hasn’t been yet confirmed by the restaurant.

You can easily cancel an order before it’s received by the restaurant via DoorDash. This is because the restaurant hasn’t yet confirmed your order, meaning that it hasn’t started preparing your order. So, if you cancel the order before its confirmation, you’ll get a full refund as no resources of both the restaurant and DoorDash were wasted.

Can I Get A Refund On An Order After It’s Received?

Ever received the wrong order? Like when you ordered something else but received something else entirely? It happens to everybody, yes, but DoorDash is considerate of it and offers its customers a refund for the same. But keep in mind that received and completed orders are non-refundable unless you get the wrong order or something.

DoorDash offers refunds to its customers on completed orders only if:-

  1. You get the wrong order.
  2. There are items that are missing from your order.
  3. If your food order is delivered late.
  4. The food isn’t prepared correctly.
  5. Your food order has quality issues.
  6. The estimated delivery time is extended.

Most of the time, in the above-mentioned cases, you’ll receive a refund in the form of DoorDash credits. 

What Happens If I Cancel An Order?

DoorDash Delivery

Mistakes happen. So, it’s natural and completely okay if you’ve placed an order for something that you no longer want. It happens all the time when you’re shopping online, doesn’t it? But imagine doing that with food orders! You can cancel online food orders with great ease as well. But what you might wonder about is what happens if you cancel your order?

If you cancel your DoorDash order, you’ll get a refund depending on the status of your order. If your order isn’t yet confirmed, you’ll get a full refund after canceling. If the order has been confirmed by the restaurant or has been picked up for delivery, you will only get a partial refund on your canceled order.   

In the case of partial refunds, the money you don’t get back is used to pay the restaurant for the time and resources they used to prepare your order. If your order has already been picked up by the Dasher, then the money is also used to pay the Dasher.

Can A Dasher Cancel An Order?

So far, we know that a customer can cancel his/her DoorDash order. It’s simple, easy and convenient. But can a Dasher cancel an order? Can a Dasher back out from delivering a particular order? Let’s find out!

A Dasher can’t essentially cancel an order but can definitely unassign it. It is pretty easy for a Dasher to unassign from order and even easier if the Dasher hasn’t picked it up yet. A Dasher can unassign the order by two methods – via Android or iOS. The unassigning can be done completely through the app, but in case the Dasher has picked up the order, then he/she will have to contact support.

No matter what, if a Dasher unassigned an order, his/her overall completion rate will always be affected. So, it’s always better for a Dasher to not accept the order or decline it in the first place.

Does DoorDash Offer Refunds? 

Getting a refund on a canceled order seems like a lot of work filled with complexity, doesn’t it? But not if you have to do it with DoorDash! DoorDash has it all sorted when it comes to ordering cancellations and refunds for the same.

DoorDash offers full refunds, partial refunds, and no refunds, depending on the status of the order you canceled. If your order’s preparation had already begun or if the Dasher was on his/her way to get your order delivered, then you’ll only get a partial refund. If your order hasn’t yet been confirmed by the restaurant, or if they haven’t yet started preparing it, then you’ll get a full refund.

Different Ways To Cancel Your Doordash Order 

I know what you might be thinking – Everybody knows how to cancel orders online! Yes, but sometimes things can get a little complicated. So, even if you know how to do it, it still doesn’t hurt to go through the steps once. 

There are two ways by which you can cancel your DoorDash order – Via the DoorDash app or via the DoorDash website on your desktop. Given below are the steps you can follow for order cancellation via whatever method you choose.

How To Cancel A DoorDash Order Using The DoorDash App?

Follow the given steps to cancel your DoorDash order using the DoorDash app on your phone:-

  1. Open the DoorDash app.
  1. Select the order you want to cancel from the “Orders” tab.
DoorDash App
  1. Tap on the “Help” option in the top right-hand corner of the screen.
DoorDash App
  1. Now, in the help menu, select the “Cancel Order” option, or you can simply click on “Cancel Order” in the order details section.
DoorDash App
  1. Now pay attention to the instructions on the screen and do as it says.
  1. Your order will be canceled after you successfully follow the instructions.

How To Cancel A DoorDash Order On Desktop?

Follow the steps given below to cancel your DoorDash order via desktop:-

  1. Go to the DoorDash website.
  1. Log into your DoorDash account.
  1. Click on the button with three lines on the top left-hand corner of the screen.
  1. Click on “Orders” and select the order you want to cancel.
DoorDash Website
  1. Click on the “Help” option on the right-hand side of the screen.
  1. Click on the “Cancel Order” option.
DoorDash Website
  1. Follow the instructions mentioned on the screen.
  1. Your order will be successfully canceled once you follow the instructions on the screen.

Ways To Get A Refund After Canceling A DoorDash Order? 

We often think of treating ourselves with good food after a long week or days of hard work. Now, the money you spend on online food orders is hard-earned, so in case you want to cancel your food order, you should know how to get a refund for the same.

You can get a refund on your canceled DoorDash order using three ways – refund via the DoorDash app, refund via a phone call, or refund via chat support. All of these three methods are explained below in detail. Take a look!

How To Get A DoorDash Refund Via The DoorDash App?

Follow the steps given below to get a DoorDash refund via the DoorDash app:-

  1. Open the DoorDash app on your phone.
  2. Go to the “Orders” tab and select the order for which you want to get a refund.
  3. Click on the “Help” button and choose an option for what went wrong with your food order.
  4. You can further add more details in the “Details” section.
  5. Submit your report. You’ll receive the refund as soon as the report is reviewed by DoorDash.

How To Get A DoorDash Refund Via Phone Call?

Follow the steps given below to get a DoorDash refund via a phone call:-

  1. Dial 855-973-1040 on your phone to call DoorDash customer service.
  2. On the call, explain the reason why you want to get a refund for your canceled order.
  3. You will receive your refund once the person on the other end reviews your requests and verifies the same.

How To Get A DoorDash Refund Via Chat Support?

Follow the steps given below to get a DoorDash refund via chat support:-

  1. Go to the DoorDash website.
  2. Log in to your account.
  3. Click on the “Contact Us” page.
  4. Click on the chat icon on the page.
  5. During the chat, explain why you want a refund.
  6. The refund can take a bit of time, but it’ll be done once all necessary checks have been done.

Different Types of Refunds You Can Get From DoorDash

DoorDash

Nowadays, one can be easily fooled given the progress in technology, especially online. To protect its refund policy from getting abused, DoorDash has stated how and what type of refund it provides to its customers on the basis of their order status.

You can get four types of refunds after you cancel your DoorDash order – Full refund, partial refund, re-delivery, and DoorDash credits. No matter what type of refund it is, you’ll always receive an email from DoorDash with all the necessary and important details. Given below is a short description of all the four types of DoorDash refunds. Take a look!

1. Full Refund

You’ll receive a full refund if you cancel your order within minutes of placing it. You’ll also get a full refund if your order hasn’t been confirmed by the restaurant, if the restaurant hasn’t started preparing it or if the Dasher isn’t on his/her way to deliver your order.

2. Partial Refund

You’ll always receive a partial refund if you cancel the order while the restaurant is preparing it or while the Dasher is out to deliver it to you. Depending upon the time, resources used, etc., the amount of your partial refund will be decided and sent back to you.

3. Re-delivery 

Re-delivery is the rarest form of refund offered by DoorDash. It is only done for orders which have a few items missing from them, if the order was delivered late, etc. Most people avoid re-delivery as it is very time-consuming and complicated.

4. DoorDash Credits

In certain cases, DoorDash offers its customers refunds in the form of DoorDash credits rather than cash. These DoorDash credits are like DoorDash coupons. They can be used in order to get discounts on food items or even as a tip for the Dashers.

What Is The Minimum Time To Get A DoorDash Refund? 

DoorDash App

Time is money. You must have heard that phrase loads of times, but never has it been so true! Time is literally money when it comes to getting a refund from DoorDash. 

If you wish to cancel your order and intend to get a refund, cancel your order as soon as possible, which is also the minimum time for doing it. The sooner you cancel your order, and the more are the chances of you getting a full refund. This is because if you cancel your order early, then no resources will be wasted on its preparation; hence, a full refund!

So, the next time you have to cancel a DoorDash order, do it as soon as you can and without wasting any time!

Conclusion

Canceling orders on DoorDash is easy. It is hassle-free and convenient. You can also get the appropriate refunds for the orders you cancel. DoorDash gives its customers a worthy chance of benefiting from its services as much as they can and making the best out of what they have to offer!

Frequently Asked Questions (FAQs)

Does DoorDash allow its customers to cancel orders?

DoorDash allows its customers to cancel orders along with the required refunds.

Can you get a refund on canceled DoorDash orders?

Yes, you can get a refund on canceled DoorDash orders.

What are the four types of refunds which DoorDash offers its customers?

The four types of refunds that DoorDash offers its customers are – Full refund, partial refund, re-delivery, and DoorDash credits

What are the three ways by which you can request a DoorDash refund?

The three ways by which you can request a DoorDash refund are by filling out a refund request form, via a phone call, or through chat support.

What are all the ways using which you can cancel your DoorDash order?

The ways using which you can cancel your DoorDash order is by canceling it via the DoorDash app or via the DoorDash website.

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