Can You Get A Refund At Burger King In 2024?

Sometimes, Burger King can mess up your order. That’s when getting a refund is the most preferable choice. So, let’s find out if you can get a refund at Burger King.

Burger King

Yes, you can get a refund at Burger King if you are unsatisfied with your meal or service or are charged incorrectly. Moreover, you may also get a refund if you decide to cancel an order after placing it. 

Burger King’s menu offers a delectable range of food. Thus, while catering to people during rush hours, there can be times when you don’t receive quality food or service. That’s when you can ask for refunds for your orders. So, let’s learn more about how you can get a refund at Burger King.

Yes, You Can Get A Refund At Burger King

Burger King

Yes, you can get a refund at Burger King for both in-store and online orders. However, the refunds are applicable only when you place a complaint immediately after the purchase. 

Burger King issues a refund when there is an error in the order. For example, if they deliver the wrong items or some items are missing. You may also get a refund if the food does not match your expectations. Furthermore, a refund is applicable on late or no delivery of an order.

However, you should note that before issuing a refund, several factors are taken into consideration by the restaurant. You may only get a refund if the complaint seems appropriate. So, let’s learn more about the official Burger King refund policy in the sections below. 

Burger King Refund Policy

Burger King provides a refund to its customers if the food items do not match up to their satisfaction. Or else the order does not reach them on time or has missing items. However, the refund is applicable only if the customer contacts the restaurant immediately upon receiving the order. 

You can get your favorite food items from Burger King in many ways. These include picking up your order from the restaurant or placing digital orders. Moreover, there are many ways to order Burger King food online

You can either place an order online on the Burger King App, website, or through other delivery partners that Burger King has ties with. These delivery partners include Grubhub, Postmates, Seamless, and Uber Eats. 

Thus, the process of getting a refund through all these mediums differs. We will find out about this process in the next section. But you must know under which scenarios a refund is applicable. So, take a look at the list below.

  1.  You may get a refund for a digitally paid order canceled due to the non-availability of food items. In such a case, the refund will be transferred to your bank account in 5-7 working days.
  2. A 100% refund is applicable if the order doesn’tdoesn’t get delivered.
  3. You will also get a refund within ten working days if you receive damaged orders.
  4. Burger King can also initiate a refund if you have placed the wrong order and canceled it within 60 seconds.

However, you must note that Burger King’s refund policy may differ by location. Therefore, it is wise to verify your local store’s return policy.

How Do You Claim Your Burger King Refund?

Burger King app

You can claim your Burger King refund through the customer support option on the official BK website or the BK app. In case of in-store purchases, you can also contact your server at the store. However, you must contact them directly if you order through a food delivery app. 

Burger King In-Store Refund

Sometimes, you place an order at the restaurant and receive items that don’t meet your expectations. For example, you find an issue with the taste or quality of the food item received, the order needs to be fresh, or it has taken a lot of time to make.

In such a case, you can immediately return your order to the counter and request a refund. If you face any such issue, here are the steps to get a refund.

  1. Carry the food to the order placing counter and explain the issue to the restaurant staff or manager.
  2. Keep your receipt as a proof of purchase.
  3. If your issue still needs to be resolved satisfactorily during your initial contact with the restaurant, you may need to follow up. Speak to the manager or contact the restaurant again to address your concern.

In most circumstances, the retailer will provide a replacement or a refund. However, because Burger King restaurants have franchises, refund procedures may vary slightly from one outlet to the other.

Burger King Refund Through Website

Claiming the refund is easy if you have placed an order using the Burger King website. Take a look at the steps to follow to get a refund.

  1. Log in to your Burger King account.
  2. Look for a “Refund Policy” or “Terms and Conditions” section on their website. 
  3. Fill out the details so that Burger King can facilitate the refund process. 
  4. Additionally, you can check for specific details related to online orders and refunds in the “Online Ordering” or “FAQ” section, which might provide insights into the process of handling refunds for online purchases.

Please note that you should contact Burger King immediately to get a refund if you are unsatisfied with your order. Burger King may not entertain refund requests reported hours or days after receiving them. 

Refund For Order Placed Through Third Party Delivery Platforms

You must contact that delivery platform directly to get a refund for an order placed through a third-party delivery platform. The restaurant will initiate a refund if it’s applicable. 

You can order from Burger King using third-party delivery apps like Grubhub, Postmates, Seamless, or Uber Eats. If your order doesn’t meet your expectations, you must contact them directly to get a refund.

To get a refund through third-party delivery apps, here are the steps you must follow.

  1. Open the delivery app through which you placed an order.
  2. Contact their customer care team.
  3. Explain to them the issue you faced with your order to get a refund.
  4. If the problem you faced with your order qualifies for a refund, you will get it in a few days. The average time required to process a refund is 5-7 working days.

Take Help of Refund Initiating Websites Like Chargeback

If you need help with the order you placed at Burger King, you can also take Chargeback’s help. It’s a website that helps initiate quick and effortless refunds. Here’s how you can take their help.

  1. To get a refund using Chargeback’s help, you must create an account by visiting their website.
  2. Then log in to your account and hit the Instantly refund button.
  3. Select why you would like to get a Burger King refund for your order.
  4. Then, you will be guided to fill in your first and last name.
  5. After filling in these details, open their refund template email.
  6. Click on send and claim your refund. 

Is The Burger King Refund Policy Same For All Locations?

Burger King

No, Burger King’s refund policy is different for all locations. That’s because different franchise owners own Burger King restaurants. As a result, they follow some variations in the procedures. 

Therefore, contact your nearest BK store to learn more about the Burger King refund policy. Or else, contact the customer service available on their website

How Long Does It Take To Get Your Burger King Refund?

Burger King

Generally, getting your Burger King refund takes 5-7 business days. It’s the standard refund initiating time taken at any fast food chain. However, some franchises may take a bit longer to process your refund. 

The processing of refunds may depend on different scenarios. For example, you would get a refund much earlier for a missing item in the order than for a quality issue. The reason is that Burger King would like to check the quality of their product thoroughly to be sure that the product is genuinely of a lousy quality. 

Therefore, once you contact Burger King for a refund, your order will be first thoroughly inspected to qualify for a refund. You should note that not all orders may be refunded as several factors are considered. Take a look at these factors. 

  1. Order Accuracy: If your order contains errors, such as missing or wrong goods, Burger King will most likely resolve the matter and offer a refund or replacement. 
  2. Quality of Food: You may also get a refund if the food does not match your expectations or there are issues with freshness or preparation.
  3. Unused Items: Burger King may be more likely to offer a refund if there is an issue with an item you have yet to consume or open, such as an incorrect item or a product defect. 
  4. Non-Delivery or Late Delivery: You will also get a refund if your paid order still needs delivery or takes much longer than expected.
  5. Service Issue: You may also get a refund if you experience service-related issues such as rude behavior by the staff or any such problem. 

It is advisable to keep your order receipt safe until your refund or query is resolved. 

Does Burger King Refund On Mobile Orders?

Burger King mobile orders

Yes, Burger King does refund on mobile orders. However, the policy may vary depending on the circumstances of the refund request. 

To request a refund through mobile, you can contact customer support on the BK mobile app. However, if you have placed an order via a third-party delivery service, you must contact them directly and follow their suggested guidelines. 

How Can You Contact Burger King For Your Refund?

Burger King

You can get a refund from Burger King by contacting them through their website, BK app, in-person visit, email, and social media. Burger King responds on all these platforms.  

Let’s look at these ways to contact Burger King for a refund.

  1. Customer Service: You can reach customer service at Burger King by phone. Look for the phone number for customer support on their official website or your receipt and speak to them.
  2. Burger King Website: The best way to get a refund is by visiting the official Burger King website ( You will easily find online contact forms for customer inquiries.
  3. Burger King App: The Burger King mobile app is also an easy way to contact Burger King to get a refund. The app has options for contacting customer support, providing feedback, or addressing issues related to mobile orders.
  4. Email: You can also write to Burger King for a refund, which is available on the website under the Contact Us section. 
  5. Social Media: Burger King is present on numerous social media sites. You can contact them via their official social media profiles on Facebook, Twitter, and Instagram. 
  6. In-person Visit: If you have a specific issue with a particular Burger King location, you can visit the restaurant and speak to the manager.


Can you get a refund at Burger King? Yes! You can. There are many ways to get a refund from Burger King if your order doesn’t meet your expectations. 

You can get the refund via Burger King’s website and the BK app. Moreover, you can contact Burger King by visiting your nearest BK store or via email, social media, or customer service.

However, you must ensure that the issue with your order is reported to the restaurant as soon as you get it. If you report them after a few hours or the next day, Burger King may not entertain refunds. 

Also, remember that Burger King’s refund policy varies from location to location. Thus, you may only sometimes get a refund. Getting a refund is at the franchise owners’owners’ discretion. 

You will only get a refund after the restaurant thoroughly investigates your order, and the required specifications are met. However, Burger King also offers customers many more benefits to improve their dining experience. 

For example, Burger King offers coupons that can be redeemed while placing an order. These coupons help you get discounts on food items that you purchase. Likewise, they also have a Burger King Reward program, the benefits of which can be availed only by members.

To avail of the benefits, members have first to earn the rewards. Only then can they redeem them later in their future transactions. However, you must remember that the Burger King points expire as they come with six months of validity. Therefore, you must use them in time to enjoy their benefits.

Frequently Asked Questions (FAQs)

Can you get a refund at Burger King?

Yes, you can get a refund at Burger King.

How can you get a refund at Burger King?

You can get a refund at Burger King by contacting them through their website, BK app, or visiting their store.

How much time does it take to get the refund from Burger King?

It takes 5-7 business days to get your Burger King refund. It’s the standard refund initiating time taken at any fast food chain.

Does Burger King’s refund policy vary?

Yes, Burger King’s refund policy varies from location to location.

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