The new decade has started on a special note, with eateries booming and faltering simultaneously. Restaurant revenues were $240 billion lower in 2020 than predicted. Because the business now employs 3.1 million fewer people, many restaurants are looking for new ways to make do with what they have.
Those succeeding are ahead of the curve, delving headfirst into customer needs such as contactless delivery, loyalty programs, mobile app ordering, and self-service. It’s impossible to predict the future, but 4 restaurant management solutions are already causing a stir in 2022.
1. Employee Scheduling Software
Gone are the days of intricate Excel spreadsheets and paper timetables. An automation-rich tool that makes personnel scheduling a snap is being used by an increasing number of eateries. You get a built-in GPS time clock with them, which shows you when and where employees clock in and warns you if someone is at the wrong location, missed a time punch, or didn’t clock in at all.
It’ll also keep track of your team’s requests for time off and allow them to switch shifts with one another, so you’re not stuck in the middle. Instead, your team takes full responsibility for any requests, and all you have to do is click “approve” or “deny” to them. Furthermore, everyone has access to the same features and automation on their smartphone, tablet, or computer, ensuring that everyone is constantly connected and on the same page.
2. The trend of Self-Ordering Kiosks
Self-ordering kiosks were pioneered by McDonald’s and Panera Bread, and numerous eateries are now following suit. They enhance check sizes while improving order accuracy and reducing wait times. Some, such as the Coca-Cola Freestyle drink dispenser, appear to give an infinite number of drink possibilities at the touch of a button. Even restaurants with wait staff, such as Chili’s Grill & Bar, have kiosks at your table where you can order drink refills desserts and pay your bill when you’re done, eliminating the need to wave down someone before leaving.
3. Digital Menu’s and Kitchen Boards
Restaurants that have gone cashless are increasingly replacing cash registers with tablet POS systems. Paper tickets and static menu boards are also rapidly disappearing. On the other hand, Kitchen Display Systems (KDS) are on the rise. The KDS is a computerized order board that allows kitchen personnel to keep track of orders. They frequently increase kitchen communication, assure more accuracy, streamline operations, and help you run a more sustainable kitchen.
They may also assist with inventory management by showing priority orders, signaling declining stock items, and flagging specific dietary needs – all of which are still done by hand in many restaurants. Customers can see digital menu boards comparable to traditional menu boards. They can offer spinning pictures and videos of things that excite the senses in new ways. If something is out of stock or a new specialty item has recently been added to the menu, they can quickly update the information. They’re also more aesthetically attractive to customers waiting for their orders.
4. Ghost Kitchens and Food Delivery Robots
As a result of the epidemic, demand for food delivery and takeout increased dramatically. Door-Dash’s yearly sales climbed by 241%, from $850 million to $2.9 billion. Many eateries are overhauling their takeaway and delivery services to meet the rising demand.
Chipotle even debuted its first “digital-only” restaurant. This digital-only Chipotle, dubbed the “ghost kitchen,” only accepts takeaway orders.
Some of the benefits of ghost kitchen include
- Because all to-go and delivery orders are completed at a different location, conventional restaurant wait times are reduced.
- Lower operating costs since traditional diners don’t require a cash register or a dining area.
- You’ll save money on labor because you won’t need somebody to take orders or clean the dining rooms.
Autonomous robots, such as those developed by Starship, are partnering with retailers and restaurants to make local delivery quick, smart, and efficient. Starship robots have already made over 1,000,000 automated deliveries as of 2022, and they continue to acquire financing to extend their business.
These friendly delivery robots, like self-driving vehicles, employ cameras to create 3D maps of their surroundings. They utilize this information to recognize curb edges, roadblocks, and people. They can navigate over steps and drive themselves along sidewalks.
These robots can carry up to 22 pounds of food and will not open till you approach them and unlock them with your phone. For more restaurant management solutions, you can visit: fooddocs.com/. Anyone can create an AI-based food safety system using their platform very easily.
The restaurant sector has had a rough couple of years, but things are starting to look brighter. Technology and innovation are at the heart of this development, and they don’t appear to be slowing down any time soon. More businesses will adopt automated solutions to keep food fresh, employees engaged, and customers pleased.